How much could your second home make on our rental program?

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Rental Management Program

The Lachicotte Vacation Rental Management Team brings to the Rental Partnership 50+ years of detailed, creative and energetic experience in the Pawleys Island, Litchfield and Debordieu Colony Vacation Rental markets. In addition to the local market experience, The Lachicotte Vacation Rental Management Team Members are affiliated members of Christie’s International Real Estate, Vacation Rental Management Association, Georgetown County Tourism Commission and the Pawleys Island A-tax Commission – and are always striving to maintain a position on the front side of the ever-evolving global, national and local industry marketing and service standards / opportunities, to better service you the “Rental Partner” and “our” vacationing guest.

We invite you to contact us for a detailed confidential discussion of your property management needs and the Lachicotte Company Vacation Rental Management Program. We are very proud of our excellent reputation and are confident you will find The Lachicotte Company to be among the very best in the Pawleys Island Vacation Rental Management Services.

We look forward to hearing from you!

Current Homeowners

Existing Lachicotte Homeowner Partners can login through the link below.

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Property Management Services

New Owner Inquiry

Get Peace Of Mind Knowing Your Rental Is In Good Hands

Send our dedicated homeowner services team a message now for more information on making your rental work for you.

marketing services

Marketing Services

Marketing your Pawleys Island rental property to the fullest extent is a top priority for The Lachicotte Company. We utilize a full spectrum of promotional advertising including direct marketing, print, and electronic media coverage. Our marketing strategies help gain exposure and increase bookings throughout the year for your investment property. In addition to these strategies, vacation rentals on our rental program are listed on the most popular Owner-Direct sites like Airbnb and VRBO.

Our marketing team continually works to enter into new avenues that can best promote our properties in the Pawleys Island area, and we will stop at nothing to make sure your property is front and center among the crowded Grand Strand vacation rental market. The partnerships we have established with online travel agencies and vacation websites are a profitable source of year-round bookings.

Accounting & Financial Services

Our experienced accounting department works tirelessly to uphold the financial well-being of your unit. On the 10th of each month, you will receive your monthly rental income deposited directly into the account of your choice. This way, you will not have to wait for paper checks to be delivered through the mail. Furthermore, you will receive an electronic monthly statement, which provides detailed information about your rental income and any maintenance or administrative fees.

By utilizing our user-friendly owner’s portal, you can access your vacation rental’s documents, no matter where you are. For your convenience, each January, you will receive year-end 1099 tax requirements in the mail.
Additionally, at The Lachicotte Company, we realize that you may not have the time required to maintain financial records, so it is our job to relieve you of this stress and handle it within our own accounting department. Our dedicated staff members are available for direct telephone and email assistance whenever any questions or concerns arise.
Call Center and Reservation Services

Reservation Services

In order to help boost the quality and quantity of your Pawleys Island vacation rental’s bookings, The Lachicotte Company utilizes a far-reaching reservations system. Our centralized reservations department is equipped with cutting edge technology, through our comprehensive reservations and golf package system. We also provide a toll-free reservation service by telephone for our customers in the United States, Canada, and the United Kingdom. Additionally, our company works with online reservation systems like Expedia, Hotels.com, Orbitz, Booking.com, Hotwire, and Priceline, as well as owner-directed companies, including Homeaway, VRBO, and Flipkey.

Our reservations department is hard-working, attentive to our homeowner and customer needs, and well-versed in our various properties and locations around the Grand Strand. Along with extensive training, our reservationists complete a required hospitality training seminar to better ensure that they are equipped with the latest information and knowledge when it comes to the vacation rentals industry.

Maintenance Services

There’s nothing more stressful for a homeowner than learning that there is a maintenance issue in your unit. However, at The Lachicotte Company, we handle any problems or concerns that may arise in your condo, no matter what time of day or night something occurs. Our dedicated crew of maintenance professionals works diligently each day for the upkeep of your property, and we have personnel on-call 24 hours a day, 7 days a week.

Our maintenance team can take care of a wide variety of issues in your rental, including but not limited to plumbing repairs, electrical work, painting, fixture installments and coordination with the delivery of new items like electronics or furniture. We conveniently track, document, and maintain records through our computerized work order system, which also alerts front desk staff of any special requirements, including individual maintenance contracts, warranties, and HOA property management contacts.
 
Furthermore, we often partner with outside repair vendors and service providers to ensure that immediate, professional action is taken the moment anything needs to be fixed in your vacation home. An overview of our services includes:
Maintenance Services
Housekeeping Services

Housekeeping Services

At The Lachicotte Company, it is one of our top priorities to ensure that each of our guests arrives to a well-kept, clean, and comfortable vacation rental. Our quality team of in-house housekeepers works tirelessly to guarantee both homeowner and guest satisfaction. Rather than contracting our housekeeping staff from third-party companies, all of our housekeeping staff members are company employees, thus allowing for increased knowledge of individual properties at The Lachicotte Company.

After each guest’s departure of your condo our supervisors perform inspections to ensure that any damage issues that may occur are noted and that compensatory actions for them are set in motion. We also document the items in your rental with seasonal inventories and perform several deep cleans yearly, ensuring that the items in your vacation rental are accounted for and sparkling clean. Our housekeeping staff will treat your vacation home with the hands-on care it deserves.

Mission Statement

The Lachicotte Company stands by its more than 2 decades of excellence in managing vacation rental properties all along the Grand Strand and seeks to continue to maintain and market your unit to the best of our abilities. We realize that your property is a valuable asset and piece of you, and for that reason, we strive to do everything in our power to help make the property management process one that is filled with open communication, integrity, and proven results.

It is our mission, as property managers, to offer the most personal and individualized care and attention that every homeowner deserves. Our full-service management services cover your Pawleys Island vacation home rentals on every front, from maintenance and housekeeping to marketing and financial services. Our mission statement revolves around all of the following attributes:

Debbie Smittle

Debbie Smittle

Property & Owner Service Manager

New Owner Inquiry

Get Peace Of Mind Knowing Your Rental Is In Good Hands

Send our dedicated homeowner services team a message now for more information on making your rental work for you.

Homeowner Frequently Asked Questions

Picking a rental management company to care for your vacation rental is a big step. This owners FAQ page is designed to answer the most common questions asked by new owners. If the specific question you were looking to get answered isn’t listed please don’t hesitate to call our dedicated homeowners department. Thank You!

Our management services include the marketing and promotion of your vacation rental unit by our sales and marketing team, reservation services from our trained and motivated reservation staff, 7 days a week housekeeping and maintenance services, and monthly accounting of rental income and related expenses.

With the understanding that each property is unique, we have multiple management agreements designed for the specific property. Our fees are lower or competitive with other area management companies.

Our team of trained maintenance technicians responds to a variety of guest and owner services calls seven days a week. Maintenance calls are billed at $40.00 per hour. Services that require less than 20 minutes (such as replacing a light bulb) are complimentary. Specific information on any costs exceeding $200.00 will be provided by our Owner Services team.

The initial contract term is for one year, with automatic renewals on an annual basis. The agreement may be terminated with a minimum 30-day notice. Owners are required by South Carolina State Law to honor existing guest reservations for a period of not less than 90 days after termination of the management agreement if existing reservations cannot be relocated to other accommodations.

Each month, every owner is provided with an accounting of income and expenses. Statements are available on your personal Owner Portal on our website, www.lachicotte.com, 10 days after the end of the month. We recommend a direct deposit for quickest access to your rental proceeds.

We lead the way in reaching prospective guests looking for rental opportunities in the Pawleys Island and Litchfield Beach areas. Our websites rank near the top for most search terms used by those looking for vacation rentals in the area. We utilize a mobile optimized booking engine, and employ an aggressive email marketing campaign reaching over 3.5 million subscribers each year. We work with the leading third-party booking channels in the world – Priceline, Expedia, Travelocity, Air BNB, VRBO, and others – and we maintain an aggressive social media campaign with over 28,000 Facebook “Likes”.

There are no rental fees when you use your property. This applies to you, the owner, as well as, your children, brothers, sisters, parents, grandparents or grandchildren. However, the cost of a departure cleaned will be billed.

As an owner, you are able to offer your guests an additional 15% off of our lowest advertised rates or other agreed upon rate. The Lachicotte Company does not allow owners to rent their property for a fee in lieu of our services. Cleaning fees are based on the number of bedrooms and size of the home.

Our Revenue Management team closely monitors market trends, and sets rates accordingly. Our Yield Management Techniques seek to maximize rental revenue based on demand. Initial rates are based on number of bedrooms and bathrooms, size, location, and views of the home. We also establish minimum-length-of-stay and deposit/cancellation policies. Our rates are managed weekly based on market trends, pace to prior year, pace to budget, advance over prior week, and other market conditions to ensure you are receiving the highest rate achievable for each reservation.

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